The staff at this hotel deserve a special mention for their exceptional service. From the moment we called ahead to arrange airport collection to the time we checked out, they went above and beyond to ensure our stay was memorable. The reception staff were always friendly and willing to assist with any request, making us feel truly welcomed and valued. Their attention to detail was evident in the cleanliness of the rooms and the promptness with which any issues were addressed.

As for negatives, all we can say is that everything was simply alright. We could not find anything to fault or suggest for improvement.

The guest room is in good condition, and the service is exceptional, with parking available below.

The location of this place is perfect, just a 5-minute walk from a grand boulevard, with soundproof rooms, spacious bathrooms, and a varied breakfast.

The rooms here are stylishly designed, soundproof, and the staff is friendly.

This place had a modern vibe and the staff at the front desk were amazing. We enjoyed a delicious breakfast with lots of options to cater to different diets 😊.

the location of the hotel is amazing, just steps away from Plaza Mayor. Our small double room was compact and had great views. 3. it was a really nice experience staying here.

The breakfast was savoury with a lot of good food on offer.

Units with a view of the plaza.

Stay at this venue for a romantic trip with accommodating staff and comfortable, new guest rooms equipped with mini bar fridge, air conditioning, and individual safe.

The friendly bilingual staff made my stay very pleasant. The sensational breakfast was a great way to start the day.- The excellent location just off the city center and metro made it convenient to explore.- The brand-new and large room with a large bed was perfect for a comfortable stay.- It was quiet in the evenings, allowing for a peaceful rest.This hotel at Petit Palace Plaza Del Carmen in Madrid offers a delightful experience with its welcoming bilingual staff and a delicious breakfast that kickstarts your day. Situated conveniently near the city center and the metro, it provides easy access to various tourist activities. The brand-new, spacious room with a large bed ensures a comfortable and quiet evening, making it a special place for a memorable stay.

We had a really pleasant stay at this hotel. The location was perfect, right in the center, close to all the main attractions. The staff were incredibly friendly and helpful, always willing to assist with any requests or questions we had. The rooms were clean and comfortable, and we even had a balcony with a beautiful view. The breakfast was delicious, with a wide selection of options to choose from. we couldn't be happier with our choice and would definitely stay here again.

Quiet location close to Sól and Gran Via (shopping!), very friendly and helpful staff, modern rooms, great value for money!

Location was excellent.Stuff was helpfull and smiling all the time.The room was large enough for a family with one child(16 years old)

No english speaking channels on TV.No coffee/tea until 12 pm.

Great breakfast selection 🥐, the place is quite clean, and you can't beat the awesome, central location.

Everything immaculate, excellent location, helpful staff, comfortable bed, nice design.

Nothing I didn't like to be fair.